Faq

A flexible solution for a Monetization website.

Support Guidelines

We offer Free Support for clients with a valid purchase code from Codecanyon. Free Support includes all general questions related to um-switcher. We will do our very best to answer your support questions within 24-48 hours on working days, probably even sooner.

Just register for support if you need help. Please have your UM Switcher purchase code available before starting your registration. We ask for your purchase code while registering on our website. License certificates and purchase codes are available at your download section on Codecanyon. Once you have registered successfully, you will receive an email notification.

Free Support does not include services such as modifying um-switcher beyond the original features, style and functionality as described on the marketplace item page.

Getting um-switcher up and running depends on some variables that are specific to your circumstances. You’ll need to have knowledge of software platforms and technologies for WP themes and plugins, so Free Support does not include help installing um-switcher on your server or CMS.

Setting up your cron job is NOT included in Free Support. However, we’re more then happy to help you out here. Send us an email with your request and we will get back to you with an affordable price quote. Include a link to your hosting provider and your subscription plan.

Do not hesitate to ask us for a free quotation through contact form for any other matters not covered by free support.

How to add a manual subscription (New since 2.1)

1- Create a new order via Woocommerce/orders/add order. Add a UMS product and set the order to completed. You can also change the order date if you like.

2- Go to UM-Switcher/subscriptions and adjust the start and/or end date, and hit save.

Automatically update UMS via Envato Market Plugin?

Keeping your WordPress Plugins up to date is just as important as updating your core WordPress installation. The very first step is to download the Envato Market plugin. This is available via Github and is completely free. All you need to do is click on the button below to go to the Envato Market Github page and click on the Download .zip button.

http://envato.github.io/wp-envato-market/

Update UMS via FTP

We always recommend uploading plugins via FTP. Download um-switcher from your account and unzip the file. Open your FTP software, for example Filezilla and upload um-switcher to wp-content/plugins. It is always wise to create a backup before you implements updates.

Why do I need a Cronjob?

UM-switcher grants time-based access to content. So, your system must also continuously check all these time-related accesses. For example, if a subscription expires, the community role must immediately change. This is where a cron job kicks in. Besides changing community roles, the cron job also takes care of sending e-mail reminders.

Will data be lost when I remove the plugin?

No, even when you remove the um-switcher plugin and re-upload all data will be available. However, if you want to remove the tables you need to clean your database.

Look for the following tables:

um_switcher
wp_um_switcher

How about the future of UMS?

Well, um-switcher’s future is pretty secure, because we’re using um-switcher ourselves on several web concepts. We’re Envato (Elite) author since 2010.

New Feature request

Do you have a great idea for implementing a new feature for um-switcher, please don’t hesitate and let us know. We can’t promise it will be added as a new feature though.

My hosting provider does not offer a cronjob

Well, in this case we advice you moving to a hosting provider that will offer this service.  Or use a cronjob service like www.easycron.com. You’re probably using a budget hosting and for a full blow membership website you need good and suitable WordPress/WooCommerce hosting.

1 website = 1 license

You need a valid license for every website. We also have to make living. Per example, if you need unlimited use of UMS for a multi site, you need to purchase an extend license. Please visit our UMS sales page here for more info.

I have an issue what’s next?

First make sure you have made a test with only WooCommerce, UM-Switcher and Ultimate member active. Most of the times third-party plugins are causing an issue, so you need to do some research which plugin is causing a conflict by de-activating plugins one by one.

Clear your browser cache please

In some cases you need to clear browser cache before you will see any changes. We advice to de-activate cache plugins you may have installed while you are building your website. WordPress Hosting providers offer also a server caching system like Varnish, Nginx etc. You may want to check that to.

Can Themedutch build my membership website?

Yes, we can. We have a team of WordPress specialists available and they are more than happy in creating your perfect membership website., including hosting and maintenance if you like. For a price quote, please send us an email with your project details.

I found a bug

We’re very sorry for the inconvenience. Please send us a ticket to report any bugs you may find.