FAQ

A flexible solution for a Monetization website

Support guidelines

We offer Free Support for clients with a valid purchase code from Codecanyon. Free Support includes all general questions related to um-switcher. We will do our very best to answer your support questions within 24-48 hours on working days, probably even sooner.

Just register for support if you need help. Please have your UM Switcher purchase code available before starting your registration. Your purchase code is requested when registering on our website. License certificates and purchase codes are available at your download section on Codecanyon. Once you have registered successfully, you will receive an email notification.

Free Support does not include services to modify um-switcher beyond the original features, style and functionality described on the marketplace item page.

Getting um-switcher up and running depends on some variables that are specific to your circumstances. You’ll need to have knowledge of the software platforms and technologies for WP themes and plugins, so Free Support does not include help to install um-switcher on your server or CMS.

Setting up your cron job is NOT included in Free Support. However, we’re more then happy to help you out here. Send us an email with your request and we will get back to you with an affordable price quote. Include a link to your hosting provider and your subscription plan.

Do not hesitate to ask us for a free quotation through contact form for any other matters not covered by free support.

How to automatically update um-switcher with the Envato Market Plugin.

Keeping your WordPress Plugins up to date is just as important as updating your core WordPress installation. The very first step is to download the Envato Market plugin. This is available via Github and is completely free. All you need to do is click on the button below to go to the Envato Market Github page and click on the Download .zip button.

http://envato.github.io/wp-envato-market/

How to Update um-switcher via FTP.

We always recommend uploading plugins via FTP. Download um-switcher from your account and unzip the file. Open your FTP software, for example Filezilla and upload um-switcher to wp-content/plugins. It is always wise to create a backup before you implements updates.

Why do I need to setup a cron job?

The function of um-switcher is time-based access to content. Your system must also continuously check all these time-related accesses. For example, if a subscription expires, the community role must immediately change. This is where a cron job kicks in. Besides changing community roles, the cron job also takes care of sending e-mail reminders.

Will data be lost when remove the plugin

No, even when you remove the um-switcher plugin and re-upload all data will be available.

How about the future of um-switcher

Well, um-switcher’s future is pretty secure, because we’re using um-switcher ourselves on several web concepts. We’re Envato (Elite) author since 2010.

Feature request

Do you have a great idea for implementing a new feature t0 um-switcher, please don’t hesitate and let us know.

Oeps my hosting provider does not offer a cron job

Well, in this case we advice you to move to a hosting provider that will offer this service.  Or use a cronjob service like www.easycron.com